Cookie Policy – Hand in Hand

We Use Cookies to Improve Your Experience

Hand in Hand Interpreting Agency uses cookies and similar technologies to ensure our website works properly, provides a better user experience, and understands how visitors interact with our site. This policy explains what cookies are, the types we use, how to manage them, and your choices. We respect your privacy and only use cookies necessary for our services or with your consent for others.

What Are Cookies?

Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help us remember your preferences, keep you logged in, or track site usage to improve functionality. Cookies cannot access other data on your device or run malicious code.

Types of Cookies We Use

We use different types of cookies to run our site, analyse performance, and enhance your experience. You can manage your preferences any time.

Strictly Necessary (Essential)

These are required for the website to function and cannot be turned off.

Enable navigation between pages

Process bookings and forms

Maintain security (e.g., preventing fraud)

Remember basic settings like language preference

Examples: Session cookies, authentication cookies

Duration: Session-based (deleted when you close browser) or up to 1 year

Providers: Our website platform only

Performance/Analytics (Optional)

These help us understand how people use our site so we can improve it. They collect anonymous data like:

Number of visitors and pages viewed

Time spent on site and bounce rates

Functional (Optional)

These remember choices to enhance your experience:

Remembering contact form inputs

Preferred accessibility settings (e.g., font size)

BSL video preference tracking

Duration: Up to 1 year

Your Choice: Opt-in via cookie banner

Third-Party Cookies

We may embed content from trusted partners:

WhatsApp widgets (for messaging)

Google Maps (if we add location services)

Social media share buttons

These are controlled by third parties and covered by their own privacy policies.

Cookie Overview

Cookie Type	Purpose	Duration	Opt-out?
Strictly Necessary	Core site functions	Session to 1 year	No
Analytics	Site performance	Up to 2 years	Yes
Functional	User preferences	Up to 1 year	Yes
Third-party	External services	Varies	Via their settings

How To Manage Cookies

Cookie banner: Accept or reject non-essential cookies when you first visit.

Browser settings:
Chrome: Settings > Privacy > Cookies
Safari : Preferences > Privacy
Edge: Settings > Cookies

Opt-out tools: Use Google Analytics opt-out or Your Online Choices.

Clear all: Delete browser data (removes all cookies).

After opting out, you may need to re-accept essential cookies for full functionality.

Changes to This Notice

We may update this policy as our site evolves. Significant changes will be posted here and notified via homepage banner. Check back periodically.

Contact Us

Questions about cookies? Mail us or send us a whatsapp message. We will respond within two working days

admin@handinhandbsl.com

+447359946996

Last Update:

February 2026

Next Review:

February 2027

Professional BSL interpreting and Deaf communication services across the UK and beyond.