communication-support-worker

Communication Support Workers

All our Communication Support Workers work under clear professional guidelines, maintaining appropriate boundaries, promoting independence, and upholding confidentiality and respect in every setting.

Communication Support Workers

can offer support in a wide range of contexts, such as:

Education

Working in schools, colleges, and universities to support Deaf learners in lessons, exams, and placements, ensuring they can follow teaching.

Training and Apprenticeships

Assisting during vocational courses, workplace training, and assessments so Deaf trainees can access instructions and safety information.

Employment

Supporting Deaf employees in meetings, briefings, supervision sessions, and informal workplace communication using agreed communication methods.

Community Settings

Helping Deaf people participate in community classes, youth groups, and organised activities by adapting and reinforcing spoken information.

Day-to-day Learning Support

Clarifying new vocabulary, checking understanding, adapting resources (such as simplified language and visual aids), and encouraging independent learning.

Who benefits from
Communication Support Work?

CSWs support Deaf and hard of hearing children, young people, and adults who may use BSL, sign‑supported English, speech, or a combination of communication methods. They also assist teachers, tutors, and employers by helping them communicate effectively with Deaf learners or staff and by clarifying how to make information more accessible.

Communication Support Workers (CSWs) help Deaf and hard of hearing people access spoken communication, most often in educational and training settings. They use a range of strategies, such as note-taking, sign-supported English, BSL, or visual resources, to make information clear and understandable.