Your Privacy Matters
Hand in Hand (“we”, “us”) is committed to protecting and respecting your privacy and personal data. This policy explains how we collect, use, share, and protect your personal information, and your rights under UK data protection law.
What Information We Collect
We may collect and process the following information:
Contact details (name, address, telephone number, email)
Date of birth
Company/employment details
Job title/role
Information about your interests, preferences, and accessibility needs
Health information and support requirements, if needed for services
Usage data (IP address, browser type, pages visited)
Case notes, service reports, session plans and reviews
How We Collect Your Data
We collect your data through:
Contact forms, service bookings, email/WhatsApp or video submissions
Phone calls and in-person interactions
Cookies and website analytics tools
Event registrations and feedback forms
Third party referrals (with your permission)
Purpose and Lawful Basis for Processing Data
We process data to:
Deliver interpreting and support services tailored to your needs
Respond to enquiries and provide requested information
Improve our website and services through usage analytics
Comply with legal and safeguarding requirements
For marketing and service updates (only with your consent if not an existing client) Legal bases: Legitimate interests (for service delivery and business communications)
Legal basis: Legitimate interests (for service delivery and business communications). Consent (for marketing and use of non-essential cookies or promotional content), Contract (when providing services).
Data Sharing
We may share your data, strictly for service delivery with:
Education, health and social care authorities (e.g. NHS, local authorities, NRCPD, OFSTED)
Certification bodies (e.g. Signature, IBSL)
Freelance interpreters or communication support professionals working on your behalf
Employers or training providers if necessary for accessibility arrangements
Trusted third-party IT, data analysis, and website service providers (for hosting, analytics, etc.)
We do not sell your personal data and only share with parties under strict confidentiality agreements.
Photography and Media
Event photos may be taken for service, review, or promotional use. Your consent will be obtained before using identifiable images (especially for individuals under 13). Group or location images that do not identify individuals may be used under legitimate interests.
Data
Retention
Electronic data is retained for up to 6 years and securely archived or deleted. Paper records are held up to 3 years and then destroyed. Website and marketing interaction data is retained for up to 2 years from your last interaction, unless a longer period is legally required.
Marketing Communications
Marketing or service updates are sent only with your consent or where legitimate interest applies for existing clients. You can opt out at any time by contacting us, or via unsubscribe links.
Cookies and Website Analytics
Cookies and analytics tools are used to improve functionality and understand website use (see our Cookie Policy). Non-essential cookies and tracking require your explicit consent. You can manage cookies via your browser or our cookie banner.
Data
Security
We take data security seriously and use physical, technical, and organisational measures to protect your information
Your Rights
Under the UK GDPR, you have the right to:
Access your data
Rectify inaccurate or incomplete data
Request erasure
Restrict or object to processing
Data portability (request your data in a machine-readable format)
Withdraw consent at any time (where relevant)
To exercise these rights or request an alternative accessible format of this notice, contact us at info@handinhandbsl.com
Complaints
If you believe your data is being processed inappropriately or your rights are infringed, you may lodge a complaint with the
Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/
Tel: 0303 123 1113.
For privacy queries, please contact us at info@handinhandbsl.com
Changes to This Notice
We may update this policy periodically. Significant changes will be communicated through our website or directly by email.
Professional BSL interpreting and Deaf communication services across the UK and beyond.
QUICK LINKS
OUR SERVICES
INFORMATION
GET IN TOUCH
- admin@haninhandbsl.com
- +447359946996
- 164 Pinner View, Harrow, England, HA1 4RW