Cookie Policy
Hand in Hand Interpreting Agency uses cookies and similar technologies to ensure our website works properly, provide a better user experience, and understand how visitors interact with our site. This policy explains what cookies are, the types we use, how to manage them, and your choices. We respect your privacy and only use cookies necessary for our services or with your consent for others.
What are cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help us remember your preferences, keep you logged in, or track site usage to improve functionality. Cookies cannot access other data on your device or run malicious code.
Types of cookies we use
- Strictly necessary (essential) cookies
These are required for the website to function and cannot be turned off. They:
- Enable navigation between pages
- Process bookings and forms
- Maintain security (e.g., preventing fraud)
- Remember basic settings like language preference
Examples: Session cookies, authentication cookies
Duration: Session-based (deleted when you close browser) or up to 1 year
Providers: Our website platform only
- Performance/Analytics cookies (optional)
These help us understand how people use our site so we can improve it. They collect anonymous data like:
- Number of visitors and pages viewed
- Time spent on site and bounce rates
- Most popular services viewed
Examples: Google Analytics (if enabled)
Duration: Up to 2 years
Your choice: Opt-in via cookie banner; you can opt out anytime
3. Functional cookies (optional)
- These remember choices to enhance your experience:
- Remembering contact form inputs
- Preferred accessibility settings (e.g., font size)
- BSL video preference tracking
Duration: Up to 1 year
Your choice: Opt-in via cookie banner
- Third-party cookies
We may embed content from trusted partners:
- WhatsApp widgets (for messaging)
- Google Maps (if we add location services)
- Social media share buttons
- These are controlled by third parties and covered by their own privacy policies.
Cookie overview table
| Cookie Type | Purpose | Duration | Opt-out? |
|---|---|---|---|
| Strictly Necessary | Core site functions | Session to 1 year | No |
| Analytics | Site performance | Up to 2 years | Yes |
| Functional | User preferences | Up to 1 year | Yes |
| Third-party | External services | Varies | Via their settings |
How to manage cookies
Cookie banner: Accept or reject non-essential cookies when you first visit.
Browser settings:
- Chrome: Settings > Privacy > Cookies
- Safari: Preferences > Privacy
- Edge: Settings > Cookies
- Opt-out tools: Use Google Analytics opt-out or Your Online Choices.
- Clear all: Delete browser data (removes all cookies).
After opting out, you may need to re-accept essential cookies for full functionality.
Changes to cookies
We may update this policy as our site evolves. Significant changes will be posted here and notified via homepage banner. Check back periodically.
Contact us
Questions about cookies? Mail us or send us a whatsapp message. We will respond within two working days
Last updated: February 2026
Next review: February 2027