Privacy Notice:

Hand in Hand (“we”, “us”) is committed to protecting and respecting your privacy and personal data. This policy explains how we collect, use, share, and protect your personal information, and your rights under UK data protection law.

Data Controller Contact

Email:info@handinhandbsl.com
Phone: +447763802652
Address:164 Pinner View, Harrow, England, HA1 4RW

What Information We Collect

We may collect and process the following information:

  • Contact details (name, address, telephone number, email)
  • Date of birth
  • Company/employment details
  • Job title/role
  • Information about your interests, preferences, and accessibility needs
  • Health information and support requirements, if needed for services
  • Usage data (IP address, browser type, pages visited)
  • Case notes, service reports, session plans and reviews

How We Collect Your Data

  • Through contact forms, service bookings, email/WhatsApp or video submissions
  • When you communicate with us, attend events, or interact with our website

Purpose and Lawful Basis for Processing Data

We process data to:

  • Deliver interpreting and support services tailored to your needs
  • Respond to enquiries and provide requested information
  • Improve our website and services through usage analytics
  • Comply with legal and safeguarding requirements
  • For marketing and service updates (only with your consent if not an existing client) Legal bases: Legitimate interests (for service delivery and business communications), Consent (for marketing and use of non-essential cookies or promotional content), Contract (when providing services).

Photography and Media

  • Event photos may be taken for service, review, or promotional use.
  • Your consent will be obtained before using identifiable images, especially for individuals under 13 (consent from parent/guardian).
  • Group or location images that do not identify individuals may be used under legitimate interests.

Data Sharing

We may share your data, strictly for service delivery with:

  • Education, health and social care authorities (e.g. NHS, local authorities, NRCPD, OFSTED)
  • Certification bodies (e.g. Signature, IBSL)
  • Freelance interpreters or communication support professionals working on your behalf
  • • Trusted third-party IT, data analysis, and website service providers (for hosting, analytics, etc.)
  • • Employers or training providers if necessary for accessibility arrangements

We do not sell your personal data and only share with parties under strict confidentiality agreements.

Data Retention

  • Electronic data is retained for up to 6 years and securely archived or deleted
  • Paper records are held up to 3 years and then destroyed
  • Website and marketing interaction data is retained for up to 2 years from your last interaction, unless a longer period is legally required

Marketing Communications

  • Marketing or service updates are sent only with your consent or where legitimate interest applies for existing clients
  • You can opt out at any time by contacting us, or via unsubscribe links

Cookies and Website Analytics

  • Cookies and analytics tools are used to improve functionality and understand website use (see our Cookie Policy)
  • Non-essential cookies and tracking require your explicit consent
  • You can manage cookies via your browser or our cookie banner

Your Rights

Under the UK GDPR, you have the right to:

  • Access your data
  • Rectify inaccurate or incomplete data
  • Request erasure
  • Restrict or object to processing
  • Data portability (request your data in a machine-readable format)
  • Withdraw consent at any time (where relevant)

To exercise these rights or request an alternative accessible format of this notice, contact us at [your agency email].

Data Security

We take data security seriously and use physical, technical, and organisational measures to protect your information.

Complaints

If you believe your data is being processed inappropriately or your rights are infringed, you may lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/
Tel: 0303 123 1113.

Changes to This Notice


We may update this policy periodically. Significant changes will be communicated through our website or directly by email.

For privacy queries, please contact us at
info@handinhandbsl.com
.